Remote Support Guide
Prefer to call?
01985 330073
Before your appointment
To get ready for your Remote Support appointment, you’ll need to open Jump Desktop Connect on your computer and find the nine-digit number shown in the app.
Choose the appropriate guide below depending on whether you’re using Windows or macOS, and whether Jump Desktop Connect is already installed or needs to be installed.
Don’t worry if you have any difficulty — I can help you get connected at the start of your appointment.
Open Jump Desktop Connect
Use the appropriate Windows or macOS guide above to open the app.
Find your
9-digit code
Jump Desktop Connect will display a unique nine-digit number. Read this number to me when your appointment starts.
Start your Remote Support session
I’ll use the code to connect. You’ll be asked to approve the connection before I can access your computer.
Still need help?
If you’re having trouble getting connected, get in touch and I’ll help you through it.
Technology problems, fixed.
Prefer to call?
01985 330073
Before your appointment
To get ready for your Remote Support appointment, you’ll need to open Jump Desktop Connect on your computer and find the nine-digit number shown in the app.
Choose the appropriate guide below depending on whether you’re using Windows or macOS, and whether Jump Desktop Connect is already installed or needs to be installed.
Don’t worry if you have any difficulty — I can help you get connected at the start of your appointment.
Tell us what you need help with
Book online or get in touch and tell us what you need help with.
Choose how you’d like us to help
Choose Remote Support, an At-Home Visit or Drop-Off — whichever works best for you.
We’ll get your technology sorted
Friendly, straightforward support to get your technology working properly again — without confusing technical jargon.
Still need help?
If you’re having trouble getting connected, get in touch and I’ll help you through it.
Remote Support Guide
Prefer to call?
01985 330073
Before your appointment
To get ready for your Remote Support appointment, you’ll need to open Jump Desktop Connect on your computer and find the nine-digit number shown in the app.
Choose the appropriate guide below depending on whether you’re using Windows or macOS, and whether Jump Desktop Connect is already installed or needs to be installed.
Don’t worry if you have any difficulty — I can help you get connected at the start of your appointment.
Tell us what you need help with
Book online or get in touch and tell us what you need help with.
Choose how you’d like us to help
Choose Remote Support, an At-Home Visit or Drop-Off — whichever works best for you.
We’ll get your technology sorted
Friendly, straightforward support to get your technology working properly again — without confusing technical jargon.
Need some help?
Not sure which type of support is right for you? Get in touch and I’ll be happy to point you in the right direction.
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