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Remote Support Guide

Get ready for your Remote Support appointment.

These instructions are for a Windows PC or Mac. Open this page on the computer you want help with. The remote-support installer is not for iPhones or iPads. Follow the steps below to open Jump Desktop Connect and find your nine-digit support code.

Windows or Mac

Quick steps to get started.

Find your 9-digit code

Read it to me when we connect.

Call when ready

Be ready when I call.

Prefer to call?

01985 330073

07979 252573

SEE DETAILSDOWNLOAD FACTSHEETNEED SOME ADVICE?

Start your remote support session

Choose the guide for your Windows PC or Mac below. Before you start, close any confidential documents, emails or windows you do not want us to see.

Windows – Start Remote Support

Already installed? Follow these steps to open Jump Desktop Connect and find your 9-digit number.

Had Jump Desktop Connect for a while? Try clicking Start, typing Jump Desktop Connect, then clicking the app to open it.

VIEW GUIDE

macOS – Start Remote Support

Already installed? Follow these steps to open Jump Desktop Connect and find your 9-digit number.

VIEW GUIDE

Start your remote support session

Choose the guide for your Windows PC or Mac below. Before you start, close any confidential documents, emails or windows you do not want us to see.

Windows – Start Remote Support

Already installed? Follow these steps to open Jump Desktop Connect and find your 9-digit number.

Had Jump Desktop Connect for a while? Try clicking Start, typing Jump Desktop Connect, then clicking the app to open it.

VIEW GUIDE

macOS – Start Remote Support

Already installed? Follow these steps to open Jump Desktop Connect and find your 9-digit number.

VIEW GUIDE

Open Jump Desktop Connect

Open the app using the guide above.

Find your
9-digit code

Find the 9-digit number under Share your screen.

Start your Remote Support session

Share your number with Simple PC Help and approve the connection when asked.

Open Jump Desktop Connect

Open the app using the guide above.

Find your
9-digit code

Find the 9-digit number under Share your screen.

Start your Remote Support session

Share your number with Simple PC Help and approve the connection when asked.

First time using remote support?

If Jump Desktop Connect is not installed, choose your computer below.

These downloads are for a Windows PC or Mac. Open this page on the computer you want help with, not on an iPhone or iPad.

Your 9-digit support number changes each time you restart your computer. When you use this number, you must approve the connection before we can see or control your screen. You can end the session at any time.

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Windows

  • Click DOWNLOAD FOR WINDOWS.
  • Open the downloaded file.
  • Follow the instructions, approving installation if asked.
DOWNLOAD FOR WINDOWS

Mac

  • Click DOWNLOAD FOR MAC.
  • Open the downloaded file.
  • Follow the instructions and allow the requested permissions.
DOWNLOAD FOR MAC

To install remote support, open this page on the Windows PC or Mac you want help with. These downloads are not available on phones or tablets.

Still need help?

If you’re having trouble getting connected, get in touch and I’ll help you through it.

GET IN TOUCH

Still need help?

If you’re having trouble getting connected, get in touch and I’ll help you through it.

GET IN TOUCH

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CONTACT

01985 330073
07979 252573
1 Bradley Road, Warminster, Wiltshire, BA12 8BL
info@simplepchelp.co.uk

BUSINESS HOURS

Monday to Friday
9:00am to 6:00pm
Weekends - By Appointment Only

SIMPLE PC HELP

Technology problems, fixed.

Friendly, independent technology support in Warminster and the surrounding area.

JOIN OUR FREE NEWSLETTER

QUICK LINKS

Book Support

>

Services

>

Remote Support

>

Drop-Off Support

>

At-Home Support

>

FAQs

>

Contact

>

Privacy Policy

>

Terms & Conditions

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CONTACT

01985 330073

07979 252573

1 Bradley Road,
Warminster, Wiltshire
BA12 8BL
(By appointment only)

info@simplepchelp.co.uk

BUSINESS HOURS

Monday to Friday

9:00am to 6pm

Saturday

Appointment Only

Sunday

Closed

© 2026 Simple PC Help
All rights reserved.

SIMPLE PC HELP

Technology problems, fixed.

Friendly, independent technology support in Warminster and the surrounding area.

JOIN OUR FREE NEWSLETTER

CONTACT

01985 330073

07979 252573

info@simplepchelp.co.uk

1 Bradley Road
Warminster
Wiltshire
BA12 8BL

QUICK LINKS

Book Support

›

Services

›

Remote Support

›

Drop-Off Support

›

At-Home Support

›

Contact

›

BUSINESS HOURS

Monday – Friday

9:00am to 6:00pm

Saturday

Appointment Only

Sunday

Closed

Privacy Policy · Terms & Conditions