Remote Support
Computer help at home, made easy.
Friendly, personal help with your computer, from the comfort of home. Getting connected is simple, and we’ll guide you through it. Once you’re ready, we can help sort out the problem while you watch.
Convenient
Get help without leaving home
One-to-one
Time reserved just for you
Secure
You stay in control
Prefer to call?
01985 330073
07979 252573
Remote Support
Computer help at home, made easy.
Friendly, personal help with your computer, from the comfort of home. Getting connected is simple, and we’ll guide you through it. Once you’re ready, we can help sort out the problem while you watch.
Convenient
Get help without leaving home
One-to-one
Time reserved just for you
Secure
You stay in control
Prefer to call?
01985 330073
07979 252573
What’s included?
One-to-one help at your reserved appointment time
Secure remote connection to your Windows PC or Mac
Diagnose and fix everyday computer problems
Help with email, software and account problems
Help improve slow or troublesome computers
Install or update software where appropriate
Help with printers and other connected devices where possible
Help with Windows and macOS settings
Help installing and setting up new programs
Explain what we’re doing as we work
Advice and explanations in plain English
Check everything is working properly afterwards
Remote Support
One-to-one help at a time that suits you.
Book a Remote Support appointment and we’ll connect securely to your computer at the time you choose. You stay in control while we diagnose the problem, make changes and explain what we’re doing.
Routine Remote Support
For problems that don’t need immediate attention. Book a convenient appointment and receive our full one-to-one attention.
Priority Remote Support
For more urgent problems when you need help sooner. You’ll receive the same one-to-one support, with priority access to our availability.
Or call us on 01985 330073 to discuss or book
What’s included?
One-to-one help at your reserved appointment time
Secure remote connection to your Windows PC or Mac
Diagnose and fix everyday computer problems
Help with email, software and account problems
Help improve slow or troublesome computers
Install or update software where appropriate
Help with printers and other connected devices where possible
Help with Windows and macOS settings
Help installing and setting up new programs
Explain what we’re doing as we work
Advice and explanations in plain English
Check everything is working properly afterwards
Remote Support
One-to-one help at a time that suits you.
Book a Remote Support appointment and we’ll connect securely to your computer at the time you choose. You stay in control while we diagnose the problem, make changes and explain what we’re doing.
Routine Remote Support
For problems that don’t need immediate attention. Book a convenient appointment and receive our full one-to-one attention.
Priority Remote Support
For more urgent problems when you need help sooner. You’ll receive the same one-to-one support, with priority access to our availability.
Or call us on 01985 330073 to discuss or book
How it works
1
Book your appointment
Choose Routine or Priority Remote Support, then book either 30 minutes or 1 hour at a time that suits you.
2
Call us
Make sure your computer is switched on and connected to the internet, then call us. We’ll securely connect to your Windows PC or Mac using Jump Desktop Connect.
3
We’ll help you sort it out
We’ll work on the problem while you watch, explaining what we’re doing as we go. Once finished, we’ll check everything is working properly before we disconnect.
How it works
1
Book your appointment
Choose Routine or Priority Remote Support, then book either 30 minutes or 1 hour at a time that suits you.
2
Call us
Make sure your computer is switched on and connected to the internet, then call us. We’ll securely connect to your Windows PC or Mac using Jump Desktop Connect.
3
We’ll help you sort it out
We’ll work on the problem while you watch, explaining what we’re doing as we go. Once finished, we’ll check everything is working properly before we disconnect.
Frequently asked questions
At your appointment time, we’ll connect securely to your Windows PC or Mac using our Remote Support software. You’ll be able to see what we’re doing on your screen while we work.
You’ll need Jump Desktop Connect installed on your computer. If you’ve used our Remote Support before, it may already be installed. We’ll provide instructions if you need to set it up.
Yes. Please be at your computer and call us at your appointment time. We may need you to answer questions, approve a connection or help us reconnect if the computer needs to restart.
Routine is for problems that don’t need immediate attention and lets you book a convenient available appointment. Priority is for more urgent problems and gives you priority access to our availability. The support you receive is the same one-to-one service.
Thirty minutes is suitable for a straightforward problem or a small number of simple tasks. If the problem is more involved, you have several things you’d like help with, or you’re unsure how long it might take, book an hour.
If more time is needed, we can continue the Remote Support session where availability allows. Any additional time is charged at the same Routine or Priority rate as your original booking, and you can ask us to stop at any time.
Frequently asked questions
At your appointment time, we’ll connect securely to your Windows PC or Mac using our Remote Support software. You’ll be able to see what we’re doing on your screen while we work.
You’ll need Jump Desktop Connect installed on your computer. If you’ve used our Remote Support before, it may already be installed. We’ll provide instructions if you need to set it up.
Yes. Please be at your computer and call us at your appointment time. We may need you to answer questions, approve a connection or help us reconnect if the computer needs to restart.
Routine is for problems that don’t need immediate attention and lets you book a convenient available appointment. Priority is for more urgent problems and gives you priority access to our availability. The support you receive is the same one-to-one service.
Thirty minutes is suitable for a straightforward problem or a small number of simple tasks. If the problem is more involved, you have several things you’d like help with, or you’re unsure how long it might take, book an hour.
If more time is needed, we can continue the Remote Support session where availability allows. Any additional time is charged at the same Routine or Priority rate as your original booking, and you can ask us to stop at any time.
