Drop-Off Support
Leave your computer with us and we’ll get to the bottom of the problem.
Drop your Windows PC or Mac off with us and we’ll inspect the problem, work out what needs to be done and explain your options before carrying out any additional work. Choose Routine or Priority depending on how quickly you need us to take a look.
Convenient
Drop off your device and carry on.
Thorough
Time and tools to find the problem.
Upfront
Extra work and costs agreed first.
Prefer to call?
01985 330073
07979 252573
Drop-Off Support
Leave your computer with us and we’ll get to the bottom of the problem.
Drop your Windows PC or Mac off with us and we’ll inspect the problem, work out what needs to be done and explain your options before carrying out any additional work. Choose Routine or Priority depending on how quickly you need us to take a look.
Convenient
Drop off your device and carry on.
Thorough
Time and tools to find the problem.
Upfront
Extra work and costs agreed first.
Prefer to call?
01985 330073
07979 252573
What’s included?
Initial inspection of your Windows PC or Mac
Diagnose the problem and identify the likely cause
Up to 1 hour of diagnostic work included
Check relevant hardware and software where appropriate
Investigate startup, performance and reliability problems
Carry out appropriate tests to help pinpoint the problem
Explain what we’ve found in plain English
Discuss the options for getting your computer working properly
Recommend any additional work or replacement parts if necessary
Tell you the cost before any additional chargeable work begins
Get your approval before going ahead with additional work
Let you know when your computer is ready to collect
Drop-Off Support
Leave your computer with us and we’ll take a proper look.
Both options include up to 1 hour of diagnostic work. Choose Routine for problems that don’t need immediate attention, or Priority when you need us to take a look sooner.
Routine Drop-Off
For problems that don’t need immediate attention. Leave your computer with us and we’ll inspect the problem, normally within 24 hours Monday–Friday.
Priority Drop-Off
For more urgent problems when you need help sooner. Leave your computer with us and we’ll prioritise the inspection, normally looking at it the same day where availability allows.
Or call us on 01985 330073 to discuss or book
What’s included?
Initial inspection of your Windows PC or Mac
Diagnose the problem and identify the likely cause
Up to 1 hour of diagnostic work included
Check relevant hardware and software where appropriate
Investigate startup, performance and reliability problems
Carry out appropriate tests to help pinpoint the problem
Explain what we’ve found in plain English
Discuss the options for getting your computer working properly
Recommend any additional work or replacement parts if necessary
Tell you the cost before any additional chargeable work begins
Get your approval before going ahead with additional work
Let you know when your computer is ready to collect
Drop-Off Support
Leave your computer with us and we’ll take a proper look.
Both options include up to 1 hour of diagnostic work. Choose Routine for problems that don’t need immediate attention, or Priority when you need us to take a look sooner.
Routine Drop-Off
For problems that don’t need immediate attention. Leave your computer with us and we’ll inspect the problem, normally within 24 hours Monday–Friday.
Priority Drop-Off
For more urgent problems when you need help sooner. Leave your computer with us and we’ll prioritise the inspection, normally looking at it the same day where availability allows.
Or call us on 01985 330073 to discuss or book
How it works
1
Drop it off
Choose Routine or Priority Support and bring your Windows PC or Mac to us. Please bring the power supply or charger with you.
2
We inspect it
We’ll investigate the problem and carry out appropriate checks and tests. Your initial Drop-Off Support charge includes up to 1 hour of diagnostic work.
3
We’ll contact you
We’ll explain what we’ve found and discuss any additional work, parts or costs before going ahead. Once everything is finished, we’ll let you know when your computer is ready to collect.
How it works
1
Drop it off
Choose Routine or Priority Support and bring your Windows PC or Mac to us. Please bring the power supply or charger with you.
2
We inspect it
We’ll investigate the problem and carry out appropriate checks and tests. Your initial Drop-Off Support charge includes up to 1 hour of diagnostic work.
3
We’ll contact you
We’ll explain what we’ve found and discuss any additional work, parts or costs before going ahead. Once everything is finished, we’ll let you know when your computer is ready to collect.
Frequently asked questions
Routine is for problems that don’t need immediate attention and we’ll normally inspect your device within 24 hours Monday–Friday. Priority is for more urgent problems and gives your device priority, with inspection normally the same day where availability allows.
Both Routine and Priority Drop-Off Support include up to 1 hour of diagnostic work. We’ll use this time to investigate the problem, carry out appropriate checks and work out what needs to be done next.
No. If your device needs additional work or replacement parts, we’ll explain what we’ve found and let you know about any additional costs before going ahead.
Please bring the device and its power supply or charger. We may also need your login details so we can properly inspect and test the device.
If additional work is required after the included diagnostic time, we’ll contact you to explain what’s needed and any additional cost. We won’t simply continue adding chargeable time without discussing it with you first.
We’ll contact you when the work is complete and your device is ready. Please wait until you’ve heard from us before coming to collect it.
Frequently asked questions
Routine is for problems that don’t need immediate attention and we’ll normally inspect your device within 24 hours Monday–Friday. Priority is for more urgent problems and gives your device priority, with inspection normally the same day where availability allows.
Both Routine and Priority Drop-Off Support include up to 1 hour of diagnostic work. We’ll use this time to investigate the problem, carry out appropriate checks and work out what needs to be done next.
No. If your device needs additional work or replacement parts, we’ll explain what we’ve found and let you know about any additional costs before going ahead.
Please bring the device and its power supply or charger. We may also need your login details so we can properly inspect and test the device.
If additional work is required after the included diagnostic time, we’ll contact you to explain what’s needed and any additional cost. We won’t simply continue adding chargeable time without discussing it with you first.
We’ll contact you when the work is complete and your device is ready. Please wait until you’ve heard from us before coming to collect it.
